Terms of Service

When you sign up you choose a plan and a subdomain. The subdomain is reserved for you the moment you submit. Your request is then reviewed; once payment is confirmed we approve it and build the store. Nothing is provisioned, and nothing is billed, until approval.

You must give accurate business and contact details and keep them current. You are responsible for everything done under your account and the staff accounts you create, so keep passwords private and remove staff who leave.

You must be at least 18 and able to enter a binding contract to open a store.

• Each store has one plan. Plans are billed monthly or yearly, in advance, in the currency shown on the pricing page.
• There is no free trial. Your first billing period starts on the day the store is approved — not on the day you signed up.
• Plan features and limits (products, staff, orders, themes, custom domains, custom Liquid and so on) are those listed for the plan at the time. You can change plan from the merchant portal.
• If an invoice is not paid by its due date the store enters a grace period; if it stays unpaid the store is suspended and its storefront goes offline until the balance is settled. Your data is kept during suspension.

Refunds and cancellation are covered in the refund policy.

You decide what your store sells and how it presents itself. You are responsible for your products, prices, descriptions, images, policies, taxes, deliveries and for honouring the orders you accept. You must hold whatever licences and registrations your business needs.

Payment gateways, courier services and other integrations you connect are your own accounts with those providers, under their terms. We pass orders and updates between your store and them; we do not hold your customers’ money.

You must not use a store to sell anything illegal, counterfeit, or that infringes someone else’s rights, nor to send spam, host malware, or harm the platform or other merchants. Themes you upload must be yours to use.

Your subdomain on dev.ecommerze.app is yours for as long as the store exists; it is not transferable and we may reclaim an address that has been reserved but never approved, or that breaks these terms.

On plans that allow it you can connect a domain you own. Once its DNS verifies it becomes the store’s canonical address and the subdomain redirects to it. You remain responsible for owning and renewing that domain.

Your catalogue, orders, customers and settings belong to you. We store and process them only to run your store, as described in the privacy policy. We keep the platform’s own copies (backups, logs) for as long as they are needed to operate it safely.

You are the controller of your customers’ personal data; you must have a lawful basis for collecting it and a policy of your own that tells them how it is used.

We work to keep every store online, but we cannot promise uninterrupted service: maintenance, upstream failures and events outside our control can cause downtime. We will tell merchants about planned maintenance where we can.

We improve the platform continually and may add, change or retire features, themes and plans. Where a change removes something a plan included, we will give reasonable notice.

You can close your store at any time from the merchant portal or by writing to us. We may suspend or terminate a store that is unpaid past its grace period, breaks these terms, or puts the platform or other merchants at risk; where practical we will warn you first.

When a store is terminated its storefront goes offline and its data is deleted after a retention period, during which you can ask for an export.

The platform is provided as it is. To the extent the law allows, we are not liable for lost sales, lost profits or indirect losses, and our total liability to you for any claim is limited to the fees you paid us in the twelve months before the claim arose.

Nothing here limits liability that cannot be limited by law.

We may update these terms. The date at the top tells you when. Material changes will be announced in the merchant portal or by email before they take effect; continuing to use the platform after that means you accept them.

Questions: support@dev.ecommerze.app, or the contact page.