Email us
Sales questions, billing, or anything about your store. Include your store address so we can find you quickly.
support@dev.ecommerze.appContact
Talk to a person
One inbox, read by the people who run the platform. We answer within two working days, usually much sooner.
Already a merchant?
Sign in to your merchant portal at your-store.dev.ecommerze.app/merchant — settings, billing and staff are all there.
Read the FAQ firstWaiting on a signup?
The status page you were given after signing up shows where your request is: in review, being built, or live.
Start a new signupBefore you write
- Billing starts on approval, not signup.
- Custom domains need their DNS pointed at us and a plan that includes them.
- Refunds follow the refund policy.
- Shoppers with a question about an order should contact the store they bought from.
Thinking about a store?
The fastest way to see whether the platform fits is to open one. The address is reserved instantly, billing starts when it is approved, and nothing is charged before then.