Legal

Privacy Policy

Last updated 21 September 2026

This policy explains what Ecommerze collects when you visit this site or run a store on the platform, why we collect it, and what happens to it. There are two audiences here: merchants, who have accounts with us, and shoppers, whose data a merchant collects through their store.

1.What we collect from merchants

Signup details — business name, owner name, email, phone, the subdomain you chose, the plan you picked and, if you gave one, a billing address.
Account and staff data — the staff accounts you create, their roles and permissions, and sign-in activity.
Billing records — invoices, payment attempts and their references. Card and mobile-money details are handled by the payment provider; we do not store them.
Store data — everything you put in your store: products, images and files, categories, orders, customers, coupons, themes and settings.
Technical data — server logs (IP address, browser, pages requested, timestamps) and error reports, used to keep the platform running.

2.Why we collect it

To create, run and secure your store and account.
To review signups, bill you, and tell you about invoices and payments.
To send transactional messages — approval, provisioning, invoices, security notices, changes to the service. We do not sell your details or send you third-party marketing.
To diagnose problems and improve the platform.
To meet legal and accounting obligations.

3.Shoppers' data in a merchant's store

When someone buys from a store on the platform, the merchant collects their name, contact details, addresses, order history and, if they open an account, their login and wishlist. That data belongs to the merchant, who is its controller and decides how it is used. We process it on the merchant’s behalf, only to run the store.

If you are a shopper with a question about your data, contact the store you bought from. Their address is on their storefront.

4.Cookies

This site and the merchant portal use cookies only to keep you signed in and to remember preferences such as your theme and sidebar state. Storefronts set a session cookie for the shopping cart and, if a customer signs in, for their account. A merchant may add their own analytics or advertising tags to their storefront from the portal’s Tracking page; those are the merchant’s, under their own policy.

5.Where data lives and how long we keep it

Every store has its own database, separate from every other store’s. Uploaded files are stored on the platform’s object storage. We keep your data for as long as your store exists. After a store is terminated we keep its data for a retention period, during which you can request an export, and then delete it. Backups and logs roll off on their own schedule.

7.Your rights

You can see and change most of your account details in the merchant portal. You can ask us for a copy of your data, to correct it, or to delete it, at support@dev.ecommerze.app. Deleting your data means closing your store.

8.Security

Connections to dev.ecommerze.app and every store are encrypted. Passwords are hashed; gateway and courier credentials you enter are stored encrypted. Staff access is limited by the permissions you grant. No system is perfectly secure, so if you believe your account has been compromised, change your password and tell us straight away.

9.Changes and contact

We may update this policy; the date at the top says when. Material changes are announced in the merchant portal or by email. Questions go to support@dev.ecommerze.app or the contact page.